Conference « Why Invest in Customer Service ? »
Monday – MARCH, 14 – 6:30 pm – ESCP Europe
79, Av. de la République 75011 Paris
Metro : Saint-Maur
Discover why and how leading companies have invested successfully in customer service to grow their market share.
• What are the best actions (recruitment, training, IT systems, communication …)
• How to measure ROI?
We have invited top managers or experts of leading companies operating in tourism, travel and hospitality industry.
- Ralph Hababou - French co-author of « Customer Service for Dummies »
- Luc Delafosse – General Manager Hôtel de Crillon Paris
- Nicolas Petrovic – CEO Eurostar
- Benoît Bourla – CEO Relaytion Vous devez être inscrit(e) sur ce site pour accéder au reste de l’article.
Plus de commentaires 
